Solved.

On v.6 there is a new option that allows indexing (or not) FullText searchs on Archived tickets (I usually archive old tickets).


I have enabled the check on Ticket::SearchIndex::IndexArchivedTickets and now its working normally as in v. 5.

Regards,

  Manuel Martínez


El 21/02/18 a las 13:24, Manuel Martínez Valls escribió:
Hi,

It looks that is a problem related to the migration from otrs 5 to 6.

When I do a fulltext search it gives me results but only tickets received on version 6. It doesn't work well with old tickets.

It could be a bug or maybe my fault doing the upgrade. I use FileSystem Storage to store articles.

Regards,

  Manuel Martínez

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