hi, Is there a way to show the previous agent owner of a ticket into the note ?
In ticket::frontend::agentticketowner###body, I've tried to set <OTRS_OWNER_UserFirstname> or parameters of this kind : [% Data.Name | html %] but none of them seem to display inside the note. Best Regards Alexis
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
