Sehr geehrte Damen und Herren, in der Zeit vom 19.05.2018 bis einschließlich 03.06.2018 befinde ich mich nicht im Büro.
Beachten Sie bitte, dass Ihre E-Mail nicht automatisch weitergeleitet wird. In dringenden Fällen wenden Sie sich bitte an unsere Hotline, 0203-378530, oder an Herrn Hesselmann ([email protected]). Mit freundlichen Grüßen Ronny Bär OPM IT Service GmbH Send otrs mailing list submissions to [email protected] To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/mailman/listinfo/otrs or, via email, send a message with subject or body 'help' to [email protected] You can reach the person managing the list at [email protected] When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Addressbook, how to configure & add entries? (Ralf Hildebrandt) 2. OTRS6 - Upgrade from v5 to v6. Error deserializing data (JAOUEN Egareg) 3. Addressbook, how to configure & add entries? (Ralf Hildebrandt) 4. Re: Addressbook, how to configure & add entries? (Renee B) ---------------------------------------------------------------------- Message: 1 Date: Mon, 28 May 2018 10:59:30 +0200 From: Ralf Hildebrandt <[email protected]> To: [email protected] Subject: [otrs] Addressbook, how to configure & add entries? Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Using OTRS 6 here. How can I add an "addressbook" (my users need it for commonly used addresses when forwaring requests to external publishers) and how do I add entries? -- Ralf Hildebrandt Charite Universit?tsmedizin Berlin [email protected] Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Gesch?ftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 195 bytes Desc: not available URL: <http://lists.otrs.org/pipermail/otrs/attachments/20180528/c12a5ea3/attachment-0001.asc> ------------------------------ Message: 2 Date: Mon, 28 May 2018 09:08:30 +0000 From: JAOUEN Egareg <[email protected]> To: 'User questions and discussions about OTRS.' <[email protected]> Subject: [otrs] OTRS6 - Upgrade from v5 to v6. Error deserializing data Message-ID: <EC661B61ADA87F47B4B0FA86609AE3CA01096121B2@ELITT-EXCH.elitt.local> Content-Type: text/plain; charset="utf-8" Hi, As I was running a (very) old v5 OTRS, I didn?t look deeply into messages from this email list dealing with v6 OTRS. I upgraded my server last week and all seems good and running. But, in system log, I can see numerous errors : Mon May 28 10:11:13 2018 error OTRS-CGI-0 Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116. Mon May 28 10:11:13 2018 error OTRS-CGI-0 Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116. Mon May 28 10:11:13 2018 error OTRS-CGI-0 Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116. Mon May 28 10:11:13 2018 error OTRS-CGI-0 Error deserializing data: Mon May 28 10:10:40 2018 error OTRS-CGI-0 Error deserializing data: Magic number checking on storable string failed at /usr/lib64/perl5/vendor_perl/Storable.pm line 464, at /opt/otrs/Kernel/System/Storable.pm line 116. Did someone experience something like this ? Do you have some ideas to solve this problem ? Thanks ! Egareg JAOUEN Ing?nieur Recherche&D?veloppement Tel : +33 2 31 35 34 81 [email protected] ELITT 8 rue L?opold S?dar-Senghor - 14460 Colombelles - France ?www.elitt.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.otrs.org/pipermail/otrs/attachments/20180528/48232f41/attachment-0001.html> ------------------------------ Message: 3 Date: Mon, 28 May 2018 11:11:05 +0200 From: Ralf Hildebrandt <[email protected]> To: [email protected] Subject: [otrs] Addressbook, how to configure & add entries? Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" Using OTRS 6 here. How can I add an "addressbook" (my users need it for commonly used addresses when forwarding requests to external publishers) and how do I add entries? -- Ralf Hildebrandt Charite Universit?tsmedizin Berlin [email protected] Campus Benjamin Franklin https://www.charite.de Hindenburgdamm 30, 12203 Berlin Gesch?ftsbereich IT, Abt. Netzwerk fon: +49-30-450.570.155 -------------- next part -------------- A non-text attachment was scrubbed... Name: signature.asc Type: application/pgp-signature Size: 195 bytes Desc: not available URL: <http://lists.otrs.org/pipermail/otrs/attachments/20180528/f9137091/attachment-0001.asc> ------------------------------ Message: 4 Date: Mon, 28 May 2018 13:12:06 +0200 From: Renee B <[email protected]> To: [email protected] Subject: Re: [otrs] Addressbook, how to configure & add entries? Message-ID: <[email protected]> Content-Type: text/plain; charset="utf-8" The "normal" OTRS address book is the customer user database. So you could add those external contacts as customer users. <ad> ??? I have a commercial addon for that. That also extracts the addresses from incoming mails and .vcf attachments... </a> Am 28.05.2018 um 11:11 schrieb Ralf Hildebrandt: > Using OTRS 6 here. > How can I add an "addressbook" (my users need it for commonly used > addresses when forwarding requests to external publishers) and how do I > add entries? > > > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs -- Perl / OTRS development: http://perl-services.de OTRS AddOn repository: http://opar.perl-services.de -------------- next part -------------- An HTML attachment was scrubbed... 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