Hi, in AgentTicketLockedView there is a tab for tickets with reminder set, and a tab for tickets with reminder reached (if such tickets are locked by the agent). Looking at the workflow my collegues prefer, I would love to grant them such tabs in the AgentTicketQueue view.
Is it possible? How? Thanks for any hints, Susan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
