Hello Danny, You should check if there is any ACL that prevents ticket creation on specific queues, Gerald said, with that set of permissions you should be able to create tickets on any queue belonging to callcenter.
Regards. 2018-06-09 21:45 GMT-06:00 Danny Josue Duran Calderon < [email protected]>: > Hello,hope you can help me. > > > > Recently I recieve an administration of one OTRS already installed, which > have some configurations that I can´t understand. > > > > For example, in new ticket we just can create ticket in one unique queue > and I would like to create tickets in all the queues and it seems not to be > a permissions issue. > > > > I have two groups (users 1, users2). Users1 have the same permissions of > Users2 however Users2 does not have the permissions of Users1, also I have > some queues (QueueA, QueueB, QueueC, QueueD), all this config without role > assignment. Queues A and B belongs to Users1 and Queues C and D belongs to > Users2. Basically this is the config I have however all the agent no matter > wich group belongs just can create tickets in Queue D, wich belongs to > Users2. > > > > Leave some examples: > > > > Queues: > > > > https://tinyurl.com/yc47b8er > > > > Permissions of my user: > > > > https://tinyurl.com/y9f6bc5p > > > > And just appear this queue to create tickets: > > > > https://tinyurl.com/y7synuqw > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > > -- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* [email protected]
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