On 7/11/18  05:45  (GMT-05:00) TC said....We have a user that would like to be 
able to view OTRS tickets from 2 different projects/orgs. 
Q: Is there a way to associate a user acct to more than one Customer org ?

Been a while since setting this up but the following link should help get you 
L. Marshall
One's strength is only determined when the challenge seems overwhelming.
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