I got it, thank you Florian. Best regards,
Willian Silva. 2018-07-16 17:24 GMT-03:00 Florian Edlhuber <[email protected]>: > Hi, > > - Willian Silva wrote: > > How can I hide fields like: Service, SLA, Owner, Responsible from > > the new phone ticket screen ? > > I wanna hide this for certain agents / roles. Is it possible ? > > You can not hide these fields in the new phone screen without coding. > You can use process dialogues, if needed. > > -- > Florian > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs > >
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