All; As an additional troubleshooting step, I altered the SearchUserPw configuration item to no longer work, and it does not switch to the error at line 192.
Is it possible that OTRS 6 isn't properly detecting a failed initial LDAP bind? Thank you, Dominic L. Hilsbos, MBA Director - Information Technology Perform Air International Inc. dhils...@performair.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 610-3500 Fax: (480) 610-3501 www.PerformAir.com -----Original Message----- From: otrs [mailto:otrs-boun...@lists.otrs.org] On Behalf Of dhils...@performair.com Sent: Tuesday, September 04, 2018 9:20 AM To: otrs@lists.otrs.org Subject: [otrs] Agent LDAP Issue All; As I mentioned last week, I'm setting up a new OTRS 6 instance. I have experience running OTRS 5. In my OTRS 5 instance, we have one agent backend linked to LDAP (Active Directory), and several Customer backends linked to LDAP (Active Directory). For this new instance we'll have several agent backends, linked to LDAP (Active Directory), and we'll use the default behavior for Customers. I've run into an issue where I least expected it, with the LDAP configuration. Here's the message I'm getting: ERROR: OTRS-CGI-64 Perl: 5.16.3 OS: linux Time: Tue Sep 4 08:59:56 2018 Message: Search failed! 000004DC: LdapErr: DSID-0C09075A, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v1db1 RemoteAddress: 10.2.59.1 RequestURI: /otrs/agent.pl Traceback (31582): Module: Kernel::System::Auth::LDAP::Auth Line: 215 Module: Kernel::System::Auth::Auth Line: 152 Module: Kernel::System::Web::InterfaceAgent::Run Line: 248 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_agent_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 ERROR: OTRS-CGI-64 Perl: 5.16.3 OS: linux Time: Tue Sep 4 08:59:56 2018 Message: No UserID found for '<username>'! RemoteAddress: 10.2.59.1 RequestURI: /otrs/agent.pl Traceback (31582): Module: Kernel::System::User::UserLookup Line: 968 Module: Kernel::System::Auth::Auth Line: 245 Module: Kernel::System::Web::InterfaceAgent::Run Line: 248 Module: ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_agent_2epl::handler Line: 40 Module: (eval) (v1.99) Line: 207 Module: ModPerl::RegistryCooker::run (v1.99) Line: 207 Module: ModPerl::RegistryCooker::default_handler (v1.99) Line: 173 Module: ModPerl::Registry::handler (v1.99) Line: 32 I find this odd, because the initial bind does seem to be occurring, i.e. the first bind error isn't being generated at line 192 of Auth::LDAP, and it doesn't seem to attempt to re-bind until line 308. Does anyone have any pointers on what I might be missing here? Thank you, Dominic L. Hilsbos Director - Information Technology Perform Air International Inc. dhils...@performair.com 300 S. Hamilton Pl. Gilbert, AZ 85233 Phone: (480) 610-3500 Fax: (480) 610-3501 www.PerformAir.com --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
