Customers can read other customer's tickets if they share a CustomerID. This shares all same-CustomerID tickets between them, through Company Tickets view.
If you want to share specific ticket information, you may wish to make it generic to an FAQ. If you want (only) a point of contact to see all tickets to a company using the same CustomerID, you can assign a group permission to Company Tickets and assign the point of contact to that group so she and only other members of that group can see all tickets in that company. (Effectively, you're hiding "Company Tickets" as an option from those it does not really apply. This should be generally a good thing as for many end users, it's either superfluous, redundant, or introduces a privacy issue. If you wish to share tickets between companies (or individuals with different Customer_ID's), there's another way to share between different customer_id's: http://doc.otrs.com/doc/manual/admin/stable/en/html/external-backends.html#multi-customer-ids-db The docs indicate the ability of a supervisor to see tickets from multiple separate customer_id's. (I'm using an apostrophe as a shortcut to indicate the plural of customer_id versus the separate customer_ids field). You might think of customer_id as a department or company, and customer_ids as a list of companies or departments. On Mon, Oct 1, 2018 at 9:29 AM Willian Silva <poledi...@gmail.com> wrote: > Hello ! > Is it possible allow customers to read other customer's tickets at > customer's interface ? > > Best regards, > > Willian Silva. > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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