For 8000 tickets? :) Met vriendelijke groet, with kind regards, William Edwards Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties
W. https://www.cyberfusion.nl/ E. [email protected] T. 040 - 711 44 96 From: Gerald Young <[email protected]> To: User questions and discussions about OTRS. <[email protected]> Sent: 29/11/2018 1:53 PM Subject: Re: [otrs] Merge tickets that start with same string Maybe search, checkbox and bulk actions may be useful. On Thu, Nov 29, 2018, 7:16 AM William Edwards <[email protected] wrote: I have imported tickets from our previous ticket system into OTRS. Every single reply is its own ticket with one article right now. I need to merge these replies together into the tickets that they are about to complete the migration. Each ticket starts with a ticket number. Looking at the ticket number and merging every ticket that starts with that in the subject would do the trick. Before I start typing this: has anyone made a tool to achieve this before so I don’t have to reinvent the wheel? --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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