When I create a new ticket I can only choose states with type 'open'. When I create a new ticket I often want to use state with name 'waiting for customer' which is of type 'pending auto'.
How do I set OTRS to allow me to choose a state with type 'pending auto' or 'pending reminder' for new tickets I create from the admin interface? Met vriendelijke groet, with kind regards, William Edwards Cyberfusion - Hosting voor webbureaus en bedrijfskritische applicaties W. https://www.cyberfusion.nl/ E. [email protected] T. 040 - 711 44 96
smime.p7s
Description: Electronic Signature S/MIME
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
