I believe if you indicate the article is from customer, you should be able to reply.
On Fri, May 24, 2019, 12:34 PM Alvaro Cordero <[email protected]> wrote: > Hello, > > Previously in OTRs there was an option (article type) of otrs-web for > articles when creating a Process Ticket and it was possible to reply to the > customer via email as on a regular Email o Phone Article, but now there are > only OTRS which is an internal Note and does not allow an email replay and > Phone which is confusing for users who are creating cases via customer > panel or even for agents using their agent front end. > > Is there any simple way of enabling article other communication channels > for articles created via Process Ticket? > > Best Regards > -- > > *Alvaro Cordero RetanaConsultor de Tecnologias* > *Tel: 22585757 ext 123* > *Email:* [email protected] > > --------------------------------------------------------------------- > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs >
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