I tried to change the following config element : Ticket::NumberGenerator::MinCounterSize but it doesn't seem to have any impact on it.
De: "LQ Marshall" <[email protected]> À: "otrs" <[email protected]> Envoyé: Samedi 5 Octobre 2019 02:02:09 Objet: Re: [otrs] Tickets number of digits I believe that you can change the ticket format. The setting is in the admin section somewhere. (There was a thread a long while back on the subject.) The format you're mentioning i do not believe will work. The format includes more than what you reference. L.Q. [ mailto:[email protected] | Marshall ] One's strength is only determined when the challenge seems overwhelming. -------- Original message -------- From: Alexis HAUSER <[email protected]> Date: 10/3/19 11:00 (GMT-05:00) To: otrs <[email protected]> Subject: [otrs] Tickets number of digits Hi, Is there a way to change the number of digits used in the ticket numbers ? For example, transform Ticket# 20190411 40000 031 into date + 3 digits for ticket number : Ticket#20190411031 Regards --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
