Hi, 30.10.2019 10:27 - Mathias Waack schrieb:
> Finally I was able to delete these tickets using the generic agent. > But since then our otrs does not send any email. The communication > logs shows again more than 1000 open communications and the number > is constantly growing. Why is otrs queuing these messages without > sending it? Where can I start searching for the reason? Depending on your mail configuration, sending takes time. It needs a working DNS and a good MTA. On specific (wrong!) Mail configuration OTRS tries to send mails to non-existend users. Maybe you have this situation. Check your communication log and try to use the otrs.Console.pl command to check the mail sending queue and/or delete it. Check your local syslog and mail log, too. regards Florian
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