Hi Jeff, Please ignore my first answer, I misinterpreted you mail.
04.01.2020 03:31 - Jeff Johnson schrieb: > I have (had) a well functioning OTRS6 system until a ticket hit 120+ > articles. Now when that ticket is opened by an agent the browser becomes > unresponsive and the server otrs/cgi process hits 100% CPU and stays there. Loading of tickets with more than 100 articles is in many installations slow. I/O is important to get the data fast. > Ver: 6.0.11 Update to latest patch level. This is a must. > OS: CentOS 7.7 x86_64, Apache2, mod_perl > DB: mariadb Where are the attachements stored? Check [1]https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.html#performance-tuning-otrs-storage > Do I split the ticket? Is there a setting where it won't try > and open all 122 articles just to display the most recent article? yes the burger menu in the ticket zoom > show 1 article only. -- Florian [1] https://doc.otrs.com/doc/manual/admin/6.0/en/html/performance-tuning.html#performance-tuning-otrs-storage
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