Hi Everyone,
I need to customize tickets by specific customer, but I don´t if
possible in OTRS.
Example:
For all customer I have 4 types on the ticket (tp1, tp2, tp3, tp4), but
for specific customer I need to included the specific type and included the
others 4 (tp1, tp2, tp3, tp4, tp5)
When I select the tp5, then we need to change the content on priority,
only to list p5-1, p5-2 and enable the new dynamic field (TEXT FIELD) with
the name TXNEWFIELD.
Is there someone that pass for this situation that can help me?
Thanks,
Moises
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