Hi Ralf, Thanks for your interest.
I see the following recurring error messages in the log: Fri Feb 7 16:16:28 2020 (Europe/Zurich) error OTRS-CGI-10 Search not executed due to invalid value 'Slave%' on field 'MasterSlave'! Fri Feb 7 16:16:28 2020 (Europe/Zurich) error OTRS-CGI-10 Backend MasterSlave is invalid! Re-installed the OTRSMasterSlave package, but this does not seem to have helped. We have not used this package often, so I will try uninstalling this package, and then re-installing it. Ok, after re-installing the OTRSMasterSlave package the errors seem to have disappeared. The next step will be to re-install the update and then explicitly run the scripts/DBUpdate-to-6.pl script. I ran this script when updating from version 5 to 6, and with each fix pack that I have installed vor version 6 (lots of them, from version 03 onward) I have never had to do this before within a version number, but it is worth a try. Regards Rudolf Bargholz Von: Ralf Hildebrandt<mailto:[email protected]> Gesendet: Freitag, 7. Februar 2020 14:28 An: [email protected]<mailto:[email protected]> Betreff: Re: [otrs] [ext] Problem upgrading from OTRS 6.0.25 to 6.0.26 * Rudolf Bargholz <[email protected]>: > I have tried this a couple of times, going back and forth, and it has worked > in each case. Upgrading to patch level 26 results in my no longer being able > to log on to OTRS, reverting back to patch level 25 allows me to keep on > working in OTRS. Good. Anything in the logs? (I guess it would log to the same place, and when you go back to the working / old version, you can look at the logs). Ralf Hildebrandt Charit? - Universit?tsmedizin Berlin Gesch?ftsbereich IT | Abteilung Netzwerk Campus Benjamin Franklin (CBF) Haus I | 1. OG | Raum 105 Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 [email protected] https://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs * Rudolf Bargholz <[email protected]>: > I have tried this a couple of times, going back and forth, and it has worked > in each case. Upgrading to patch level 26 results in my no longer being able > to log on to OTRS, reverting back to patch level 25 allows me to keep on > working in OTRS. Good. Anything in the logs? (I guess it would log to the same place, and when you go back to the working / old version, you can look at the logs). Ralf Hildebrandt Charit? - Universit?tsmedizin Berlin Gesch?ftsbereich IT | Abteilung Netzwerk Campus Benjamin Franklin (CBF) Haus I | 1. OG | Raum 105 Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 [email protected] https://www.charite.de --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
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