Hi Jens,
> On Feb 14, 2020, at 1:53 PM, Jens Köhler <[email protected]> wrote:
>
> Changing the source code would be fine aswell, but until now I wasn’t
> successful in finding the corresponding code parts.
>
you have to change Kernel/Modules/CustomerTicketZoom.pm, all file locations are
relative from the OTRS home directory:
- create the folder structure Custom/Kernel/Modules/
- copy Kernel/Modules/CustomerTicketZoom.pm to
Custom/Kernel/Modules/CustomerTicketZoom.pm
- insert after line 138 this:
@ArticleList = reverse @ArticleList;
Should be from:
my @ArticleList = $ArticleObject->ArticleList(
TicketID => $Self->{TicketID},
IsVisibleForCustomer => 1,
DynamicFields => 0,
);
my @ArticleBox;
to
my @ArticleList = $ArticleObject->ArticleList(
TicketID => $Self->{TicketID},
IsVisibleForCustomer => 1,
DynamicFields => 0,
);
@ArticleList = reverse @ArticleList;
my @ArticleBox;
Good luck,
Roy
--
Roy Kaldung
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