Hi,
Thanks for your reply.
I already use his mecanism but it only get the value of a LDAP attribute
related to a ticket from a user.
I would like to get that same attribute from the current connected operator.
I was able to do something similar using the current connected operator name
(if the current connected operator is the same than the owner of the ticket,
then...) :
[% IF Data.OwnerID == Env('UserID') %]
However, I would like now to check "if the current connected operator LDAP
attribute "Entity" is "IT Depaterment" then...
But there it seems this LDAP attribute defined in Config.pm doesn't become an
environment variable... This is why I try to get its value and create an
environment variable in Layout.pm to be able to use it in .tt files.
Alexis
De: "Alvaro Cordero" <[email protected]>
À: "otrs" <[email protected]>
Envoyé: Vendredi 15 Mai 2020 01:24:17
Objet: Re: [otrs] Create a new environment variable using LDAP parameters
Hello, there is a configuration of dynamic field to CustomerMap where you can
set Customer Information from LDAP resource into dynamic fields and get those
assigned and shown in tickets, that way you don't need to modify anything, just
create the dynamic fields, map the configuration and set them into Config.pm in
the order you want to show.
Best Regards.
El jue., 14 may. 2020 a las 9:11, Alexis HAUSER (< [
mailto:[email protected] | [email protected] ] >)
escribió:
Hi,
I found out that it was possible to modify Layout.pm to create a new
environment variable.
For example, it's possible to create a new variable called "New Variable" :
$Self->{NewVariable} = $ConfigObject->Get('DefaultTheme');
And call it inside a .tt template file using :
[% Env('NewVariable') %]
I would like to get a LDAP parameters to define it there, in the Layout.pm
This parameter is defined in Config.pm as "UserEntity", which is actually a
parameter in our LDAP that we display on a ticket. What should I do to create a
new variable containing it's value ?
It seems it's not contained inside a ConfigObject but somewhere else...
Regards
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: [ http://otrs.org/ | http://otrs.org/ ]
Archive: [ http://lists.otrs.org/pipermail/otrs |
http://lists.otrs.org/pipermail/otrs ]
To unsubscribe: [ http://lists.otrs.org/mailman/listinfo/otrs |
http://lists.otrs.org/mailman/listinfo/otrs ]
--
Alvaro Cordero Retana
Consultor de Tecnologias
Tel: 22585757 ext 123
Email: [ mailto:[email protected] | [email protected] ]
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
---------------------------------------------------------------------
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
