Hi Tom,
On Mon, Jun 24, 2002 at 12:05:28PM +0200, Tom Schr�der wrote:
> is there any cronjob that will handle the autoresponse or notify mails?
No cronjobs for autoresponse or notify mails.
Autoresponse and notify mails are handled by bin/PostMaster.pl. If a
email is delivered to the local user otrs, procmail will pipe the
email through bin/PostMaster.pl. You also ca test this with a test-email
"cat /usr/share/doc/packages/otrs/test-email-1.box | /opt/OpenTRS/bin/PostMaster.pl".
> I activated them in the configuration but get no mail. "Normal" answer
> mails from an agent are working just fine.
>
> Maybe you have a point where I can look to track this issue.
Autoresponse:
* Check if the emails to the user otrs appears in the OpenTRS system
* Check if there is a autoresponse (auto reply) for this queue configured
* Check /var/log/messages (OTRS-LOGs)
* Check the /var/log/mail file (logfile of the MTA)
Notify mails (to the agents - new ticket/got follow up):
* Only "custom queues" will get notifications
* Check if the agent enabled notifications (AgentView::Preferences of
AdminView::User)
* If a new ticket is in a users "custom queue" but the user got no notification,
check the /var/log/messages and /var/log/mail
And one important note, the login == the used email address for notifications.
In the next releases we have "login" and "email".
If you need more help (don't be shy), it would be nice to know:
a) Is the OpenTRS system able to receive email (means, emails appear in
the OpenTRS system).
b) The MTA (Sendmail, Postfix, qmail, ...)
c) OS System
> bye!tom
> --
> Tom Schroeder Systemadministrator
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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