Hello, I've been playing around with OTRS (using it niceley on Postgresql 7.2 :) and have still not managed to figure out if a feature is available or not (this is probably something very basic).
Is there a way to define an auto-reponse to go out when a new incoming message gets put into a queue? In other words, let's say I have everything coming into the 'RAW' queue. Is there a way that I can define a 'klez' queue that will auto-reply to messages that are moved from the 'RAW' to the 'klez' queue automatically? I'd like to have somebody sort through our queue, and if they identify a message as a certain type, to put it into a queue that will send an auto-reponse automatically. Is this possible? -Eddie _______________________________________________ OpenTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
