Hi Michael,
[sorry for the long response time, but I'm on vacation]
On Fri, Aug 09, 2002 at 12:32:16AM +0100, Michael Bielicki wrote:
> > It depends on a few things. Tell me more about your clients/tickets.
> It's a large scale ISP with about 45 queues because of different Virtual
> Reselling ISP's and the related domainnames in the email addresses.
>
> > Do you work with register-codes, do you work with customer ids, do you work
> > with a accounting/contract system and do you have different
> > groups/permissions for the agents?
> no accounting/contact system yet but will need to be added for somequeues for
> payed support. We will hae different permissions since we have different
> support levels and also sales and admin are supposed to us the ticketing
> system. We work with customer id's butwe don't limit incoming messages by
> email address or things like that YET :).
Setup a second OTRS system (archiv-system). So you can work with the customer ids,
contract infos, time accounting infos ... from your OTRS system (live-system). Export
all tickets with state closed and age > 6 month. Import this tickets to your
archiv-system.
-==> Of course, you need a new export/import script. It should be easy to write
with the Kernel::System::Ticket and Kernel::System::Article modules.
PS: If you need somebody who can do that, write to [EMAIL PROTECTED]
> > > Michael Bielicki
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
socrate: 2:16pm up 58 days, 14:17, 4 users, load average: 0.04, 0.05, 0.01
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