Hi Volker, On Thu, Oct 24, 2002 at 04:35:28PM +0200, Volker Vo?kamper wrote:
> >I see this points. OTRS (currently) is developed to put an existing > customer > >database on it. Yes, a modular contract frontend/backend would be > important. > > How does this work? I have not seen any hint on this? You can add a customer id to a ticket. Via webinterface or via procmail (by receiving an email). And in the webinterface you can link this customer id to an external webinterface (e. g. http://yourhost/customer.php?CID=123456). Configurable via Kernel/Config.pm - $Self->{CustomerDBLink} = 'http://yourhost/customer.php?CID=$Data{"CustomerID"}';. > Volker Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "There are two major products that come out of Berkeley: LSD and Unix. We don't believe this to be a coincidence." -- Jeremy S. Anderson _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
