Hi Diego, On Mon, Dec 16, 2002 at 06:27:31PM -0300, Diego Fernandez wrote: > I noticed the OTRS doesn't send a copy to the customer email of the New > Ticket opened by a customer phone call. > > It is very important for us that OTRS were able to do that in order to have > the customer informed of the registrations made by the system. > > If this feature exist, I didn't find it.
It exists. .) You need to add an auto-reply for the destination queue where the new ticket (e. g. via phone call) will be created. Example: http://demo.otrs.org/ > Diego. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
