Hi
First thx for the realy good RT system.
But after 30 Minutes it brings the folloing errormessages and stop working
Machine and Software facts :
HW: IBM PCserver 330 2 x 266 Mhz Pentium 2, 2 giga Ram .... bla bla bla
Software:
Suse Linux 7.3 Kernel: 2.4.10-64GM-SMP #1
Perl: /usr/lib/perl5/5.6.1/i586-linux
/usr/lib/perl5/5.6.1
/usr/lib/perl5/site_perl/5.6.1/i586-linux
/usr/lib/perl5/site_perl/5.6.1
/usr/lib/perl5/site_perl
PHP: 4.0.6
Apache: Webserver version:
Apache/1.3.20 mod_python/2.7.5 Python/2.1.1 PHP/4.0.6 mod_perl/1.26
Mysql: Ver 11.15 Distrib 3.23.41
otrs: Version 0.5 BETA8
Builddate: Fri Oct 25 16:03:11 CEST 2002
Installed from OTRS-7.3-0.5-BETA8.i386.rpm
Config.pm Ver:1.67 2002/10/25 00:08:28 martin Exp $
Postmaster Ver: 1.3 2002/10/25 11:45:06 martin EXP $
-> from log /var/log/warn after sending a Email to OTRS system Email
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID
for new found!
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::Ticket::CreateTicketDB][Line:150]: No StateID!!!
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::Ticket::SetCustomerNo][Line:404]: Need TicketID!
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::Ticket::Article::CreateArticle][Line:56]: Need Ti
cketID!
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::Ticket::State::SetState][Line:132]: Need TicketID
!
Dec 19 00:50:11 tracker OTRS-PM[2422]:
[Error][Kernel::System::PostMaster::NewTicket::Run][Line:173]: Can't proc
ess email with MessageID <<001001c2a6f0$9fef09c0$6d00a8c0@host>>! Please
create a bug report with this email (var/spool/) on http://bugs.otrs.org/!
on the Webinterface you can produce a similar output when you try to open a
phoneticket
Handle:
/usr/lib/perl5/site_perl/5.6.1/i586-linux/Apache/Registry.pm
Frontend Unterfunktion:
Kernel::Modules::AgentPhone::Run (v 1.14)
Frontend Zeile: 370
Backend Unterfunktion:
Kernel::System::Ticket::Article::CreateArticle (v 1.2)
Backend Zeile:56
Backend BackendMessage:Need TicketID!
looks in /var/log/warn like this
Dec 19 01:46:12 tracker OTRS-CGI[1415]:
[Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for
open found!
Dec 19 01:46:12 tracker OTRS-CGI[1415]:
[Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for
closed succsessful found!
Dec 19 01:46:12 tracker OTRS-CGI[1415]:
[Error][Kernel::System::Ticket::State::StateLookup][Line:74]: No StateID for
closed unsuccsessful found!
Dec 19 01:46:23 tracker OTRS-CGI[1320]:
[Error][Kernel::System::Ticket::State::StateIDLookup][Line:89]: Need
StateID!
Dec 19 01:46:23 tracker OTRS-CGI[1320]:
[Error][Kernel::System::Ticket::State::StateLookup][Line:48]: Need State!
Dec 19 01:46:23 tracker OTRS-CGI[1320]:
[Error][Kernel::System::Ticket::CreateTicketDB][Line:150]: No StateID!!!
Dec 19 01:46:23 tracker OTRS-CGI[1320]:
[Error][Kernel::System::Ticket::Article::CreateArticle][Line:56]: Need
TicketID!
I try to set a second system Emailadress like order@FQDN -> order@localhost
but is stores the mails in the spoolfile
and nothing happens.
I am play a time with the Mail server but hes working fine.
Have anyone hints for me please??
kindest regards
hb
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