I'm running SuSE 8.1. I installed OTRS when I installed SuSE, but I
never configured it.
I recently installed beta 8 from rpm using YaST. I use Apache to host
other web sites, so to avoid changing the Apache user from wwwrun I ran
the SetPermissions script. I also configured the otrs user account in
MySQL and initialized the databases by hand.
When I go to do the first login as root, I get a 500 Server Error. The
Apache log file shows:
Jan 5 22:00:54 2003] index.pl:
DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access
denied for user: 'otrs@localhost' (Using password: YES) at
/opt/OpenTRS//Kernel/System/DB.pm line 61
[Sun Jan 5 22:00:54 2003] index.pl: (in cleanup) Can't call method
"disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm
line 78, <TEMPLATEIN> line 131.
[Sun Jan 5 22:00:57 2003] [error] [client 127.0.0.1] File does not
exist: /srv/www/htdocs/favicon.ico
[Sun Jan 5 22:01:10 2003] index.pl: Subroutine GenericModules redefined
at /opt/OpenTRS/bin/cgi-bin/index.pl line 228, <TEMPLATEIN> line 131.
[Sun Jan 5 22:01:10 2003] index.pl:
DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access
denied for user: 'otrs@localhost' (Using password: YES) at
/opt/OpenTRS//Kernel/System/DB.pm line 61
[Sun Jan 5 22:01:10 2003] index.pl: (in cleanup) Can't call method
"disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm
line 78, <TEMPLATEIN> line 262.
[Sun Jan 5 22:01:20 2003] index.pl: Subroutine GenericModules redefined
at /opt/OpenTRS/bin/cgi-bin/index.pl line 228, <TEMPLATEIN> line 262.
[Sun Jan 5 22:01:20 2003] index.pl:
DBI->connect(database=OpenTRS;host=localhost;:OpenTRS) failed: Access
denied for user: 'otrs@localhost' (Using password: YES) at
/opt/OpenTRS//Kernel/System/DB.pm line 61
[Sun Jan 5 22:01:20 2003] null: (in cleanup) Can't call method
"disconnect" on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm
line 78, <TEMPLATEIN> line 262.
[Sun Jan 5 22:01:20 2003] [error] PerlRun: `Can't call method "prepare"
on an undefined value at /opt/OpenTRS//Kernel/System/DB.pm line 139,
<TEMPLATEIN> line 262.
(in cleanup) Can't call method "disconnect" on an undefined value at
/opt/OpenTRS//Kernel/System/DB.pm line 78, <TEMPLATEIN> line 262.
'
Any help in pinpointing this problem would be appreciated. I'm not a
programmer (though I can compile and install apps from sources OK), so
this level of debugging is a challenge!
TIA,
Mark
--
___________________________________________________________________
A Message From... L. Mark Stone
http://www.lmstone.com
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