Hi Ruben, On Fri, Jan 24, 2003 at 10:21:33AM -0400, Ruben Lopez wrote: > The Customer Users can't send tickets, when trying it shows me the following > error: > > Software error: > > at /opt/otrs/bin/cgi-bin/../../Kernel/System/Ticket/Number/AutoIncrement.pm > line 74. > > For help, please send mail to the webmaster (root@localhost), giving this > error message and the time and date of the error. > > I'm using Red Hat 7.3, mysql-3.23.49-3 and apache-1.3.23-11.
There is a file var/log/TicketCounter.log which is a counter log file for the ticket number creation. This file isn't writable for your webserver user. Solution: Change the permissions of the file (var/log/TicketCounter.log). The best way would be bin/SetPermissions.sh. > RUBEN DARIO LOPEZ A. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "Security is a process, not a product." - Bruce Schneier _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
