Martin, > note-external are shown in the customer panel (note-internal not). > > note-report are also shown in the customer panel and should > be used if the agent (or an other process, e. g. monitoring) > needs to write a report to the ticket (the this note-report > can be used for summary reports).
Thanks for the clarification. :) This was driving us crazy :D Best wishes, Paul _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
