Hi Andre, On Wed, Feb 19, Andre Fortin wrote: > We recently implemented an OTRS system for dealing with internal and 3rd > party requests to our operations centre. The problem is that some 3rd > parties have complained that the ticket numbers are far too long, and are > very irritating to have to read aloud during a phone call.
Take my word for it. They are NOT too long. We have thought extremly well about this and think that it is quite perfect for the long run. > Is it possible > to shorten the ticket number length? Of course it is possible. :-) Please have a look at the documentation at http://otrs.org/pages/index.pl?Action=Ext&Site=Docu/configfile-ticketnumberformat.html There you'll find a description how to create you own format or how to configure different formats. In case you'll find a better solution please let us know and share it with us. take care Stefan -- Stefan Wintermeyer Mr. Simpson, don't you worry. I watched Matlock in a bar last night. The sound wasn't on, but I think I got the gist of it. (Lionel Hutz) "The Simpsons" _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
