Hi Ralph,
On Fri, Feb 21, 2003 at 01:18:25PM +0100, Ralph M?ller wrote:
> first of all, thanks for your great work! From version to version it gets
> more and more exciting!
Thanks! :)
> One thing I am missing at the moment is an automated recording of the
> spended time per ticket. We have to report the time spended per ticket, well
> and I am a little bit forgetful, so sometimes I leave the field empty :-(.
> Would it be possible to track the time from zooming in a ticket until
> sending a mail or editing a phone call respectively? If the field for Time
> units is empty while sending the mail, a popup should appear which reminds
> one to enter the time spended. Absolutely superb it would be, if the field
> would be already filled with the time spended since zooming in. After
> sending the mail the view should switch back to ticket or queue view,
> respectively.
I don't have a good idea to track the time automatically. Anyway, I added the
"Need accounted time" feature to (CVS 1.1). Config option "FrontendNeedAccountedTime"
(default 0).
> Also I would like to add two states for tickets: feedback and pending
> feedback. In the ticket view the state feedback should be appear beside new,
> pending, reminder .... . All tickets with the state 'pending feedback'
> should be included in 'Pending' and if the pending time is reached they
> should switch to 'feedback'. Is this just an configuration task or have more
> to be done?
I think I need to write a chapter for the OTRS doc. But here is the short way:
Add "feedback" and "pending feedback" via admin interface (AdminState).
Add the following to Kernel/Config.pm
[...]
$Self->{ViewableStats} = ["'open'", "'new'", "'pending auto close-'", "'pending auto
close+'", "'pending reminder'", "'feedback'", "'pending feedback'"];
$Self->{StateAfterPending} = {
'pending auto close+' => 'closed successful',
'pending auto close-' => 'closed unsuccessful',
'pending feedback' => 'feedback',
};
[...]
Restart your webserver (if you use mdo_perl) and you will have this.
> Thanks again
> Bye
> Ralph
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
