Hi Philippa,
On Thu, Feb 27, 2003 at 12:42:01PM -0000, Strange, PJ (Philippa) wrote:
> >Yes, it's possible (config option).
>
> I'm not sure you understood the question, sorry.
> Say for instance you have a queue called 'support' in which there is a
> ticket.
> The support analyst thinks the ticket should be dealt with by a director via
> the 'directors' queue. He/She doesn't have access to the 'directors' queue
> but needs to be able to move the ticket to that queue. How is this done?
>
> At the moment if I use the drop down menu to change queues it tells me I'm
> not authorised.
>
> If your answer is still the same could you elaborate a little please.
There is a config option for Kernel/Config.pm
[...]
# MoveInToAllQueues -> useful for ASP
# (Possible to move in all queue? Not only queue with
# the own groups) [1|0]
$Self->{MoveInToAllQueues} = 1;
[...]
Defaut is 1.
I hope this is what you want.
> Philippa Strange
>
> ----------------------------------
> Helpdesk Development Vote 26/2/03:
>
> OTRS = 52%
> RT = 38%
> Bugzilla = 8%
> unsure = 2%
> ----------------------------------
Cool! .-)
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Old programmers never die. They just branch to a new address.
_______________________________________________
OTRS mailing list: otrs - Webpage: http://otrs.org/
Archive: http://lists.otrs.org/pipermail/otrs
To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
