Hi Philippa,
On Mon, Mar 03, 2003 at 03:37:09PM -0000, Strange, PJ (Philippa) wrote:
> I've added the following to the queueview.dtl to give a link to show all
> closed tickets for the agent's authorised queues. Thus reducing the need for
> agents to use utilities:
>
> $Text{"show my "}:
> <a href="/otrs/index.pl?Action=AgentStatusView&Type=Closed"
> onmouseover="window.status='All closed tickets'; return true;"
> onmouseout="window.status='';">closed tickets</a>.
>
> What would be a really nice feature would be to merge tickets. We have some
> customers who for whatever reason don't use the reply to button. How easy do
> you think it would be to add this type of functionality?
The "merge tickets" feature is on the todo list. We hope to get in implemented
for OTRS 1.1.
> Also, can you explain how the sub-lists will work apart from the creation
> of. There doesn't appear to be a tree or heirarchical view of queues once
> created.
sub-lists!? You mean sub queues? Sub queues are just supported in the CVS version
or upcoming OTRS 1.1 version. Not in OTRS 1.0.
> Philippa
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
Perfection is our goal, excellence will be tolerated. -- J. Yahl
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