On Sun, Mar 16, 2003 at 08:33:03PM -0600, Travis Kelley wrote:
> > I'm also not sure, but I think you are looking for the "normal response"
> > (called: standard response). Sends a copy of the anser to one or more
> > email addresses.
> >
> > -=> Have a look at http://demo.otrs.org/ an click on
> > "Compose Answer (email)" -=> empty answer
> >
> Doesn't the compose answer function only email the person that you put in the
> To: field? What I need is for a copy of all tickets to be sent to an email
> that will be used to archive all jobs that have been completed. Right now we
> print the jobs out on a peice of paper, write on them what we did to fix them
> and then store them. I want to use otrs so we can edit and add notes to the
> tickets with the web based interface and have it send them to the email
> address that has a printer attached when the tickets are closed. This way I
> can just go by once a week and pick them up and throw them in a folder.
Ok. This isn't implemented.
-=> But if you are able (or somebody in your school) to write SQL, then
it's no problem to get all closed tickets (with all articles) form the
database.
> Travis
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
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