Hi Jim, On Mon, Mar 17, 2003 at 05:00:41PM +0000, Jim Wight wrote: > A colleague wonders why they can't include an attachment with a Note.
This is added by the current cvs version. > And I wonder why I can't send email from a Note. On occasions, I have > felt I would like to email the customer as I was looking at a Note, > and would have liked to include some of the text in the note as > context. If you want to contact the customer use the "Compose Answer (email)" section. This sends an email to the customer (attachment is possible). A ticket note should not be used to communicate with the customer. A ticket note is just a note. > Jim Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- nohl: 10:13pm up 29 days, 8:35, 6 users, load average: 0.32, 0.35, 0.26 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
