On Wed, Mar 19, 2003 at 05:59:51AM -0800, Wes Plate wrote: > > A) The agent-follow-up-notification must be enabled in the agent preferences. > > (added new chapter to the doc: > > http://otrs.org/pages/index.pl?Action=Ext&Site=Docu-CVS/notification.html) > > I do have notification turned on, and you're saying that the lock-state of > the ticket should not affect notifications (meaning I should still get > follow-up notifications even though the tickets lock themselves)?
Exact. > -- > Wes Plate > Automatic Duck, Inc. Martin -- Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/ -- "The number of Unix installations has grown to 10, with more expected." The Unix Programmer's Manual, 2nd Edition, June 1972 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
