Using the GenericAgent.pm how would I reference a ticket by it's ticket
number for delete? Would it be as simple as this below?
==================================
[...]
# --
# [name of job] -> close and delete all tickets in queue delete
# --
'delete' => {
# get all tickets with this properties
Ticket => '10105521',
# new ticket properties (no option is required, use just the options
# witch should be changed!)
# DELETE!
Delete => 1,
},
[...]
==================================
Cheers,
*********************************
Jake Covert
Infrastructure Analyst
Electronic Data Systems
PSIC Support Group
(586) 986-9698 Work
(586) 518-3859 Pager
http://www.eds.com
*********************************
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