Hi Moshe,
On Mon, Mar 24, 2003 at 08:27:33PM +0200, Moshe Leibovitch (SoftLink) wrote:
> 1. can agent open a new ticket for customer in a reply? what happens is that
> customers always "reply" to the last agent reply, even if this is a totally
> new and unrelated problem.
No, you need to open the phone view and cut & paste the new ticket infos
into the phone view. Then press "create" and a new ticket is created.
-=> Of course a functions (link) would be nice for this. I put it to the
TODO-list (misc).
> 2. we had a problem with the agent compose page expiring during the time
> that he wrote the answer. I am not sure where this can be set (we are using
> apache on redhat7)
What is expired? The OTRS session (needed to login again)?
> Thanks,
> Moshe
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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