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Hi all:
I’m running OTRS and changed the contents of GenericAgent.pm to
%Jobs = ( # insert your jobs (see Kernel/Config/GenericAgent.pm.examples)
# -- # [name of job] -> close and delete all tickets in queue Junk # -- 'junk' => { # get all tickets with this properties Queue => 'junk', States => ['new', 'open'], Locks => ['unlock'], # new ticket properties (no option is required, use just the options # which should be changed!) New => { # DELETE! Delete => 1, }, },
Because I want to delete the emails in the Junk default queue.
How does the GenericAgent.pm runs ?
Is it running by default ? Because none of the emails in the Junk queue are deleted.
Thanks
Luis Vazquez
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- Re: [otrs] RUNNING GENERICAGENT.PM Cisco
- Re: [otrs] RUNNING GENERICAGENT.PM Martin Edenhofer
