On Sat, 22 Mar 2003, Christopher Allen [BigFatPipe.Net] wrote: > The net result is that suspected spam... ie: mail which comes from an > address that is undeliverable... would be in a box that we could visually > screen once/twice each day, letting everything else auto-close. This is > better than the current alternative of having ot manually close each one > of these spam-induced tickets. > > We're prepared to code such a tool, we just haven't gotten around to it > yet. Has anyone tried this? >
We have implemented a 'delete' queue that is purged automatically by a cronjob. We have also added a DELETE link that has the effect of moving messages into the 'delete' queue to be purged. We have setup a bunch of procmail recipes that automatically filter messages into the 'delete' queue if they fit certain spam/bounce/virus characteristics. This helps us automatically and manually move tickets into a queue that is automatically purged once a day. Let me know if you are looking to do something like this (which has worked to clear our queue up quite nicely) and we can show you how to set it up. Adding the DELETE option that moves a ticket into a specific queue was obtained from a posting to this mailing list. -Eddie _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
