It's my setting: My queue setting in "Queue Management": - Unlock timeout (minutes) = 20 - Escalation time (minutes) = 20
Setting in preferences: - Ticket lock timeout notification = Yes - my queue is already is already to "custom queue" While i locked a customer's ticket and it's state is changed to open, the system doesn't send any notification email to me. so, what wrong of my setting? Thanks Chris _________________________________________________________ �̷s�a�n����:�Q���I��A�d���A�߲H... http://ringtone.yahoo.com.hk _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
