Hi,
On Sun, Jul 06, 2003 at 09:46:28PM +0100, Shaun Norris wrote:
> We're looking at using OTRS to replace a system which has priorities
> reversed to the default in OTRS .... 1 = highest ... 6 = lowest.... there
> must be and easy way to change this. Thanks for your help.
That's pretty easy. .-)
There is a table named 'ticket_priority'. The first column (id) is the real
priority (1 very low -> 5 very high).
The column (name) is filled with the priority name. So the table looks like
this:
id | name
---+---------
1 | 1 very low
2 | 2 low
3 | 3 normal
4 | 4 high
5 | 5 very high
Now you just need to change the name. .-)
-=> Follow this site to change the priority names:
http://doc.otrs.org/1.1/html/priority.html
> Shaun Norris
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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