On Thursday 03 July 2003 22:21, SL_Backster wrote:
> Hi
>
> Can somebody here tell me how i can hide a Queue from the customers.
>
> We are using otrs for normal user request and for system and work
> documentation. Internal documentations should not be visible for customers
> ;)
>
> Any suggestions ?
>
> Thx.
> With kind regards
>
> Manuel G�ldner
Hi all
I dont know if im wrong but i found a possibilitty to define visible queue for
a customer by touching a little to 2 configuration and modules files
Kernel/Config.pm
Kernel/Modules/CustomerMessage.pm
in Kernel/Config.pm i added these ligne
############### Config Queue For each user ####################
%{$Self->{CustomerPanelOwnSelectionListe}}= (
Custumer_name_1 => {
'QUEUE_ID1' => 'String to me shown on the selection pannel',
'QUEUE_ID2' => 'String to me shown on the selection pannel',
'QUEUE_ID3' => 'String to me shown on the selection pannel',
},
Custumer_name_2 => {
'QUEUE_ID4' => 'String to me shown on the selection pannel',
'QUEUE_ID5' => 'String to me shown on the selection pannel',
'QUEUE_ID1' => 'String to me shown on the selection pannel',
},
);
QUEUE_IDs have to be replaced by Queue numbers to be shown
Custumer_name_1 and Custumer_name_2 have to be replaced by customer login
in Kernel/Modules/CustomerMessage.pm i added this ligne just after the my....
$Self->{ConfigObject}->{CustomerPanelOwnSelection} =
$Self->{ConfigObject}->{CustomerPanelOwnSelectionListe}{$UserLogin};
it works very well but, Please tell me if there wasent a better way.
--
Vincent Durepaire
3ie Epita
[EMAIL PROTECTED]
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