Hi Moshe,
On Mon, Jul 14, 2003 at 12:27:28AM +0200, Moshe Livne (Leibovitch) wrote:
> Is there a way of allowing the agent to enter/modify the customer
> information? Or even fill user fields that the user can't see/access.
Yepp, you can set the access group of each Kernel/Modules/* module.
Default is:
$Self->{'Module::Permission'}->{'AdminCustomerUser'} = 'admin';
Add to Kernel/Config.pm:
$Self->{'Module::Permission'}->{'AdminCustomerUser'} = 'users';
And add an http link to your navigation template (
Kernel/Output/HTML/Standard/AgentNavigationBar.dtl) like:
<a href="$Env{"Baselink"}Action=AdminCustomerUser">Edit Customers</a>
See also: http://doc.otrs.org/1.1/html/permission-module.html
> Regards,
> Moshe
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"There are two major products that come out of Berkeley: LSD and Unix.
We don't believe this to be a coincidence." -- Jeremy S. Anderson
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