Thank you for the hint - it was an DNS Error!
Gerhard
Von: "Duarte Cordeiro" <[EMAIL PROTECTED]>
An: <[EMAIL PROTECTED]>
Betreff: RE: [otrs] Empty-Answer - Internal Server Error
Antwort an: [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>
<mailto:[EMAIL PROTECTED]>
Datum: Mon, 11 Aug 2003 10:50:18 +0100
> Without knowing anything about OTRS....
>
> Line 68 of CheckItem says something like:
>
> if (Email::Valid->address(
> -address => $Param{Address},
> -mxcheck => $Self->{ConfigObject}->Get('CheckMXRecord')
> || 0,
> )) {
>
> Browsing google Email::Valid + CPAN you can find out that...
> Package Email::Valid... If you go down a little, you can read:
> If an error is encountered, an exception is raised. This is really only
> possible when performing DNS queries.
> Email::Valid should work with Perl for Win32. In my experience, however,
> Net::DNS queries seem to take an extremely long time when a record
> cannot be found
>
> Maybe something to do with the DNS problems in your network, or invalid
> email addresses that cause a server timeout?
> Hope it helps,
>
> DC
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of
> [EMAIL PROTECTED]
> Sent: segunda-feira, 11 de Agosto de 2003 10:26
> To: [EMAIL PROTECTED]
> Subject: [otrs] Empty-Answer - Internal Server Error
>
>
> Hello!
>
> I think since the upgrade from 1.1.2 to 1.1.3 i receive an internal
> server error (in the browser window) if i click "empty answer" in the
> Ticket view.
>
> It takes about 1 Minute then the message appears.
>
> In the Apache Error log are the following messages:
>
> query timed out at /opt/otrs/bin/cgi-
> bin/../../Kernel/System/CheckItem.pm line 68
>
> [Mon Aug 11 10:14:08 2003] [error] [client 62.208.84.131] Premature
> end of script headers: /opt/otrs/bin/cgi-bin/index.pl
>
> Any suggestion for me?
>
> Thank you
>
> Gerhard
>
>
>
>
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>
Gerhard C. Forster
Gesch�ftsf�hrer
SupraTec GmbH Information Technology
Waltherstr. 27 � D-80337 Muenchen
Fon: +49(0)89-5435980-42 / Fax: +49(0)89-5435980-1
http://www.supratec.de/ mailto:[EMAIL PROTECTED]
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