Go to "Utilities" and click on "Provides an overview of all open tickets" at the very top. Very useful feature. :)
> -----Original Message----- > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On > Behalf Of Charles R. "Rusty" Thompson > Sent: Wednesday, August 20, 2003 10:10 AM > To: [EMAIL PROTECTED] > Subject: [otrs] Missing Ticket in Queue > > > I'm using one of our other support guys' system while he is > at a trade show. It's saying he's got 3 new messages... but I > can only find two. I've looked in every queue but it's just not there. > > What can I do to find the missing message? > > Charles > > _______________________________________________ > OTRS mailing list: otrs - Webpage: http://otrs.org/ > Archive: http://lists.otrs.org/pipermail/otrs > To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs > _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
