Go to AdminArea, select Salutations, then select and edit ("change") the "system
standard salutation (en)" or create your own new one. In either case, a customize
field shouldn't be necessary, just edit the free text in the standard salutation form.
Ron
-----Original Message-----
From: Adrian Noble [mailto:[EMAIL PROTECTED]
Sent: Wednesday, September 03, 2003 9:20 AM
To: [EMAIL PROTECTED]
Subject: [otrs] <OTRS_CUSTOMER_FIRSTNAME>
Hi,
Is it possible to create customized fields in our auto-responses? We would
like to be less formal in our replies and have something like:
Hi <OTRS_CUTSOMER_FIRSTNAME>,
rather than:
Dear <OTRS_CUSTOMER_REALNAME>,
Is there a way to create this?
Thanks,
Adrian
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