Sorry, I can't forward the emails, as they contain confidential information. I've done my best to cut-and-paste the important parts of the log files.
Here's the start of the entry. It prints out the email, including MIME encoding of the 4 MB attachment. [Fri Sep 5 10:50:03 2003][Error][Kernel::System::Ticket::ArticleStorageDB::WriteArticlePlain][10 1] MySQL server has gone away, SQL: 'INSERT INTO article_plain (article_id, body, create_time, create_by, change_time, change_by) VALUES (5650, 'Return-Path: <[EMAIL PROTECTED]> I'm snipping the 80000 lines of email that follow... :-) Here's the start of the next log entry (snipping the 30000 lines of output) [Fri Sep 5 10:50:10 2003][Error][Kernel::System::Ticket::ArticleStorageDB::WriteArticlePart][155 ] MySQL server has gone away, SQL: 'INSERT INTO article_attachment (article_id, filename, content_type, content, create_time, create_by, change_time, change_by) VALUES (5650, 'EAS_Server.zip', 'application/x-zip-compressed', The next thirty thousand lines in the log file contain a printout of the ZIP file, not MIME encoded. Just raw data. It's very messy. I can't even copy and paste, because it contains null characters. Hopefully this gives you an idea of what's going on. Let me know if you need anything else. -- Chris Salter -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Robert Kehl Sent: September 7, 2003 11:45 AM To: User questions and discussions about OTRS. Subject: RE: [otrs] PostMasterPOP3.pl Am Fre, 2003-09-05 um 17.01 schrieb Chris Salter: > When I run PostMasterPOP3.pl, it waits for a while, then prints out a > message that MySQL has gone away, then it prints out the raw email... Then > it looks like it's printing out the rendered file for some reason. (The > emails that are having problems all contain attachments.) Next time it > happens, I'll try to capture the console output. When you've captured the output, post it. Forward the offending TWO emails to me (if they do not contain confidential material), if you like. Is the problem reproducable, ie. does it always happen when you'd forward the questioned emails again? And, at last, what do your logs say? Robert Kehl _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
