Am Mit, 2003-09-17 um 07.37 schrieb Guenther Rasch:
> I�m trying to configure customer-authentication
> via Novell eDirectory but it works only with some
> users.
What are the exact differences between accepted and rejected users?
Could you post some (constructed) examples that would fail and that
would pass?
Which error messages can you find in syslog, provided that's your OTRS
logging mechanism. Find details of your logging mecvhanism in
Kernel/Config.pm or Kernel/Config/Defaults.pm.
> The following error is reported via otrs System Log:
>
> error OTRS-CGI-1 Sizelimit exceeded
>
> What does it mean?
Basically, it means that you're running OTRS as a CGI app, I think. Try
using the mod_perl version, if possible. Which environment do you use?
> #CustomerUser
> #CustomerUser LDAP-Backend
> $Self->{CustomerUser} = {
> Module => 'Kernel::System::CustomerUser::LDAP',
> Params => {
> Host => 'klipanwcn01',
> BaseDN => 'o=kli_pa',
> SSCOPE => 'sub',
> UserDN => 'cn=ldap,o=kli_pa',
> UserPW => 'pw',
> },
> CustomerKey => 'cn',
> CustomerID => 'mail',
> CustomerUserListFields => ['cn', 'mail'],
> CustomerUserSearchFields => ['cn', 'mail'],
> CustomerUserPostMasterSearchFields => ['mail'],
> CustomerUserNameFields => ['givenName', 'sn'],
> Map => [
> ['UserSalutation', 'Title', 'title', 1, 0,'var'],
> ['UserFirstname', 'Firstname', 'givenName', 1,
> 1, 'var'],
> ['UserLastname', 'Lastname', 'sn', 1, 1, 'var'],
> ['UserLogin', 'Login', 'cn', 1, 1, 'var'],
> ['UserEmail', 'Email', 'mail', 1, 1, 'var'],
> ['UserCustomerID', 'CustomerID', 'mail', 0, 1,
> 'var'],
> ['UserPhone', 'Phone', 'telephonenumber', 1, 0,
> 'var'],
> ['UserAddress', 'Address', 'postaladdress', 1,
> 0, 'var'],
> ['UserComment', 'Comment', 'description', 1, 0,
> 'var'],
> ],
> };
What I could think of is being the 'description' field too long in the
case of some of your users.
Regards,
Robert Kehl
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