Hi Matthias,
On Wed, Sep 17, 2003 at 11:50:54AM +0200, Matthias Wegner wrote:
> I would like to add some new Internal Note Type "Wartung".
> I added the new type to the "Article_type" table.
> But, as i understand it, i have to modify the "Default.pm" script.
> This is what i did:
>
> $Self->{DefaultNoteTypes} = {
> 'note-internal' => 1,
> 'note-external' => 2,
> 'note-report' => 3,
> 'Wartung' => 4,
> };
>
> But even after this modification the drop Down Box of the "note"
> Form only lists "note-internal".
> What else is necessary ?
Take care that note-type means not ticket state. If you still want to use
more note types, follow this steps:
- insert new article type to article_type table:
mysql> INSERT INTO article_type
mysql> (name, valid_id, create_by, create_time, change_by, change_time)
mysql> VALUES
mysql> ('note-wartung', 1, 1, current_timestamp, 1, current_timestamp);
- add the following config options to your Kernel/Config.pm
$Self->{DefaultNoteTypes} = {
'note-internal' => 1,
'note-external' => 1,
'note-report' => 1,
'note-wartung' => 1,
};
Restart your webserver (if you use mod_perl) and you will have your new
note types.
PS: Like Robert wrote, don't edit Kernel/Config/Defaults.pm, see also
http://doc.otrs.org/1.1/html/configfile.html
> Matthias Wegner
Martin
--
Martin Edenhofer - <martin at edenhofer.de> - http://martin.edenhofer.de/
--
"The number of Unix installations has grown to 10, with more expected."
The Unix Programmer's Manual, 2nd Edition, June 1972
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