What does "manually restarted" mean? You'll have to restart the
webserver, ie. not only reload, but stop/start it.
Apache usually comes with an apachectl script or similar. On SuSe you
may want to use rcapache.
Robert Kehl
----- Original Message -----
From: "Essig. Tilo" <[EMAIL PROTECTED]>
To: "'User questions and discussions about OTRS.'" <[EMAIL PROTECTED]>
Sent: Thursday, September 18, 2003 12:54 PM
Subject: AW: [otrs] Changing default email text
Thx for the answer, but it don�t work
I changed my Confi.pm, and restarted the otrs manually, but the mails
still have the old text in it.
Here�s the part of the Config.pm i have changed
....snip....
# ---------------------------------------------------- #
# data inserted by installer #
# ---------------------------------------------------- #
# $DIBI$
$Self->{TicketNumberGenerator} =
'Kernel::System::Ticket::Number::DateChecksum';
$Self->{LogModule::LogFile} = '/tmp/otrs.log';
$Self->{LogModule} = 'Kernel::System::Log::SysLog';
$Self->{DefaultLanguage} = 'de';
$Self->{DefaultCharset} = 'iso-8859-1';
$Self->{CheckMXRecord} = 1;
# --------------------------------------------------- #
# #
# Start of config options!!! #
# Notification stuff #
# #
# --------------------------------------------------- #
# --
# notification sender
# --
$Self->{NotificationSenderName} = 'OTRS Notification Master';
$Self->{NotificationSenderEmail} = 'otrs@<OTRS_CONFIG_FQDN>';
# --
# new ticket in queue
# --
# $Self->{NotificationAlwaysCcNewTicket} = 'Maybe a Mailinglist
<[EMAIL PROTECTED]>';
$Self->{NotificationAlwaysCcNewTicket} = '';
$Self->{NotificationSubjectNewTicket} = 'New ticket notification!
(<OTRS_CUSTOMER_SUBJECT[18]>)';
$Self->{NotificationBodyNewTicket} = "
Hallo,
es ist ein neues Ticket in der '<OTRS_QUEUE>' eingetroffen!
<OTRS_CUSTOMER_FROM> hat geschrieben:
<snip>
<OTRS_CUSTOMER_EMAIL[16]>
<snip>
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>ind
ex.pl?Action=AgentZoom&TicketID=<OTRS_TICKET_ID>
Der OTRS Benachrichtigungsdienst
";
# ---------------------------------------------------- #
# ---------------------------------------------------- #
# #
# End of your own config options!!! #
# #
# ---------------------------------------------------- #
# ---------------------------------------------------- #
}
# ---------------------------------------------------- #
# needed system stuff (don't edit this) #
# ---------------------------------------------------- #
use strict;
use vars qw(@ISA $VERSION);
use Kernel::Config::Defaults;
push (@ISA, 'Kernel::Config::Defaults');
$VERSION = '$Revision: 1.6 $';
$VERSION =~ s/^\$.*:\W(.*)\W.+?$/$1/;
# -----------------------------------------------------#
1;
....snip....
Thx a lot
Tilo
-----Urspr�ngliche Nachricht-----
Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von
Martin Edenhofer
Gesendet: Donnerstag, 18. September 2003 12:42
An: User questions and discussions about OTRS.
Betreff: Re: [otrs] Changing default email text
Hi Tilo,
On Thu, Sep 18, 2003 at 12:34:40PM +0200, Essig. Tilo wrote:
> It want to translate also the default email text, like:
> -----------------------------
> Hi,
>
> there is a new ticket in 'Support'!
>
> Customer <[EMAIL PROTECTED]> wrote:
> <snip>
> >
> > dfgfdgdfgdfg
> <snip>
>
> http://www.linkto.otrs
>
> Your OTRS Notification Master
> --------------------------------------
>
> to a german message, but i didn�t find where i have to do this.
You will finde the default text in Kernel/Config/Defaults.pm under
Notification*. Copy the option to Kernel/Config.pm and translate it.
> Regards
> Tilo Essig
Martin
--
Martin Edenhofer - <martin at edenhofer.de> -
http://martin.edenhofer.de/
--
"Security is a process, not a product." - Bruce Schneier
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